Revocation Terms
1. Introduction
Our revocation and refund policy reflects the nature of our digital products, namely wallpapers for cell phones and smartphones created using digital tools and artificial intelligence. Our goal is to ensure customer satisfaction with our products and services. However, due to the intangible nature of digital products, requests for returns, exchanges, or refunds are managed according to specific criteria outlined below.
2. Refund Policy
Once the purchase is completed and the digital product is downloaded, we do not offer refunds. If you encounter issues with the download or if the files are damaged, please contact us within 14 days from the purchase date. Our team will assist you in resolving the issue and ensure you receive a functioning product.
3. Returns and Exchanges
As our products are digital, physical returns are not possible. However, if you have purchased the wrong product or wish to exchange it for another wallpaper, please contact us within 14 days from the purchase date. We will evaluate your request and, if deemed valid, provide you with a link to download the correct or desired product at no additional cost.
4. How to Contact Us
For all refund, return, or exchange requests, please contact our customer service at the email address provided on our website. In your email, please include the following information:
5. Response to Requests
We commit to responding to all requests within 3 business days. Our goal is to resolve issues as quickly as possible and ensure your satisfaction with our service.
6. Exceptions
Requests for refunds, returns, or exchanges will only be considered if received within 14 days from the purchase date. We will not accept requests received after this period. Additionally, requests based on changes in personal preferences or purchase errors not attributable to us will not be accepted.
7. Policy Changes
We reserve the right to update or modify this revocation policy at any time. Changes will be posted on this page and will be effective from the date of publication. We encourage you to review this page periodically to stay informed of any updates.
8. Effective Date
This revocation policy is effective as of July 21, 2024.